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FAQ

What types of cleaning services do you offer?

We offer a comprehensive range of services including Regular Cleaning, Deep Cleaning, Airbnb Cleaning, Small Business Cleaning, Move-In/Move-Out Cleaning, and professional Organization Services.

What areas do you serve?

Spotless Maids proudly serves clients across Connecticut (CT) and Eastern New York (NY), including all surrounding areas.

How do I get a quote or book a service?

You can easily request a free, instant online estimate directly through our website. Once you’re ready, you can schedule your preferred service date and time online or by giving us a call.

Do I need to provide cleaning supplies or equipment?

No, you don’t. Our professional team comes fully equipped with all necessary high-quality cleaning supplies and state-of-the-art equipment to ensure a thorough and effective clean every time.

Are your cleaning professionals vetted, licensed, and insured?

Absolutely. All our cleaning professionals are thoroughly vetted, extensively trained, and fully licensed and insured for your complete peace of mind and protection.

What if I'm not completely satisfied with the cleaning?

Your satisfaction is our top priority. If you’re not entirely happy with any aspect of our service, please contact us within 24 hours, and we will return to re-clean the area at no additional charge.

How should I prepare my home before your team arrives?

To ensure the most efficient cleaning, we kindly ask that you tidy up by picking up clutter, clothes, and personal items. This allows our team to focus directly on cleaning surfaces and designated areas.

How do you handle keys or access to my property?

We have a secure and confidential system for key handling. You can provide us with a spare key, a garage code, or arrange for someone to be home to grant access. Your property’s security is paramount.

What is your cancellation or rescheduling policy?

We understand plans change. We kindly request that you notify us at least 24-48 hours in advance for any reschedules or cancellations to avoid potential fees.

Do you offer recurring cleaning services?

Yes, we offer flexible recurring cleaning schedules (weekly, bi-weekly, monthly) tailored to fit your specific needs, ensuring your home remains consistently spotless with minimal effort on your part.